Privacy Policy

SaveNest ("we") respects your privacy and handles personal information in line with the Australian Privacy Principles.

Information we collect

Details you give us (name, email, phone, postcode), anonymous usage analytics, and bills you choose to upload.

Uploaded bills

Bills you upload are stored privately and are never publicly accessible. They are used only to calculate your savings. Before analysis, identifying details such as your name, address, account and meter numbers are removed; the remaining usage and rate figures are processed by an AI model to read the bill, while all cost calculations are done by SaveNest software. Contact details and bill data are deleted or anonymised after 180 days. You can ask us to delete your bill at any time.

Accounts and saved bills

If you create an account we store your email address and the amounts you save in My Utilities (what you pay for each service, your state, and your speed and data choices). There are no passwords: we email a one-time sign-in link, and we store only a scrambled (hashed) form of each link and session, so they cannot be reused if our database were exposed. We use your saved amounts only to show your savings and, if you switch alerts on, to email you when a cheaper plan may be available, at most once a month. You can turn alerts off, sign out, or delete your account and saved bills at any time from your account page. Deleting your account also removes your contact record from our customer system.

Sharing

We may share information with service providers who help us run SaveNest, and with providers or installers you ask us to connect you with. When you click an affiliate link we pass non-personally identifiable referral data to the provider. We may disclose information where legally required.

Your rights

You can request access to, correction of, or deletion of your information at any time.

Contact

Email privacy@savenest.au.